Support
Help when a document will not cooperate.
Most ReadVero work happens on your device. These steps cover the common camera, OCR, PDF, library and export issues.
Quick troubleshooting
Try the matching item below before sending a support request.
Camera does not open
Open your phone settings and allow Camera access for ReadVero. ReadVero uses camera access only when you choose to scan.
The scan edges are wrong
Use manual capture if needed, then adjust the four document corners on the review screen before perspective correction is applied.
OCR text is wrong
Open OCR review, correct uncertain text and mark the page reviewed. Reviewed text is what ReadVero uses for local search and searchable PDF output.
Handwriting is uncertain
Handwriting mode is review-first. ReadVero deliberately asks you to verify uncertain recognition instead of silently treating it as final.
My PDF is too large
Choose Compact for a smaller share file, Balanced for everyday use, or Best when preserving the original scan image quality matters most.
A document is missing from My documents
Use the library recovery option in My documents. It rebuilds the local index from ReadVero-owned files without uploading your library.
Sharing or printing fails
Confirm the destination app or printer is available on your device. ReadVero creates a safe export copy before handing the document to another app.
I want to remove all ReadVero data
Open Settings & Help → Clear all local ReadVero data. This removes ReadVero-owned scans, imports, OCR, PDFs and temporary exports. Copies already saved or shared elsewhere are not affected.
Contact Umami Solutions
For a problem that remains unresolved, email support@umamification.com. Include your phone model, operating-system version, ReadVero version, what you were trying to do and the exact error message. Do not email confidential documents unless they are genuinely needed to understand the issue.